Store Policy

Customer Care

At Block Party, we’re more than a clothing brand — we’re a family-run business built on friendship, positivity, and the power of sport to bring people together.

We’re committed to making sure every customer feels seen, supported, and part of our community. From design to delivery, we take care in every step to ensure you’re happy with your experience.

Here’s what you can count on:

Personalised service: Every order matters. We take pride in making each piece with care.
Clear communication: We’ll keep you updated on order times, shipping, and any questions you have.
Made-to-order quality: Because our products are made just for you, we focus on quality and detail.
Honest policies: We’ll always be upfront about sizing, processing times, and returns. No surprises — just great service.

Thank you for supporting a small business with a big heart.

At Block Party, you’re not just a customer — you’re part of the team.

Privacy & Safety

This Privacy Policy outlines how blockpartyau.net ("we" or "the Site") collects, uses, and shares your personal information when you browse, interact with, or make a purchase from our website.

If you have any questions about this policy, need more details about our privacy practices, or wish to file a complaint, please get in touch with us at: essentialcm@bigpond.com

COLLECTING PERSONAL INFORMATION

When you visit our site, we collect certain details about your device and how you interact with the site, along with the information needed to process your orders. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any data that can identify an individual as "Personal Information". Below is a breakdown of what we collect and why.

DEVICE INFORMATION

Purpose: To ensure the site loads properly and to help us understand how visitors use our site so we can improve your experience.

How it’s collected: Automatically, through the use of cookies, log files, web beacons, tags, and pixels when you access our site.

Who we share it with: Our website platform (Wix) and select service providers who help us analyze site performance.

Examples of personal information collected:

Web browser type
IP address
Time zone
Cookie data
Pages or products you view
Search terms used
How you interact with the site

ORDER INFORMATION

Purpose: To fulfill your order, process payments, arrange shipping, send order confirmations/invoices, communicate with you, and check for potential fraud. We may also use this information — if you've opted in — to send you updates or promotions related to our products.

How it’s collected: Directly from you during checkout or when you get in touch with us.

Who we share it with: Wix (our eCommerce platform), payment processors, and shipping providers.

Examples of personal information collected:

Full name
Billing and shipping address
Payment details (e.g., credit card info)
Email address
Phone number

MINORS

This site is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children. If you're a parent or guardian and believe your child has shared personal information with us, please reach out using the contact details above so we can remove the information.

SHARING YOUR PERSONAL INFORMATION

We may share your personal information with trusted service providers to help us operate our store and deliver our services to you. For example: We may share your information if required by law — such as responding to subpoenas, search warrants, or other legal requests — or to protect our legal rights.

USE OF PERSONAL INFORMATION

We collect and use your personal information to deliver our services to you. This includes (but isn’t limited to) offering products for sale, processing payments, fulfilling and shipping your orders, and keeping you informed about new products, services, and special offers.

Payment Methods

Credit / Debit Cards
Direct Deposit